“To request roadside assistance simply follow these steps:

1. Contact our 24/7 helpline: Click on request Call our dedicated roadside assistance hotline at 347 6777 345. You are prepared to provide the details or any information needed.

2. Provide details: Clearly communicate your location, the nature of the problem with your vehicle and any specific assistance you may need (e.g. flat tire, dead battery, lockout, etc.).

3. Membership information: If you are a member, have your membership details handy for a quicker and easier process. This may include your membership number, name and any other relevant information.

4. Stay safe: While waiting for help, make sure you are in a safe place. If you find yourself in an unsafe environment, inform the operator so that appropriate action can be taken.

5. Receive confirmation:You will receive confirmation of your request for roadside assistance, along with the estimated time of arrival from the service provider.

“When requesting roadside assistance, providing accurate and detailed information helps us provide fast and effective service. Here is the essential information you should have ready:

1. Contact Information: Be prepared to provide your name and a callback number in case you need further clarification or updates.

2. Location: Clearly state your current location, including the street address, nearest intersection, or any landmarks that can help our service providers locate you quickly.

3. Vehicle Details: Provide information about your vehicle, such as make, model, color, and license plate number. This helps our team identify your vehicle upon arrival.

4. Nature of Problem: Describe the problem with your vehicle in detail. Whether it’s a flat tire, dead battery, locked keys, or another issue, explaining the situation helps us dispatch the appropriate assistance.

5. Safety Concerns: If you find yourself in an unsafe location or situation, let our operators know. Your safety is our priority and we will take appropriate action.

By providing this information accurately, you can help us expedite the assistance process and get you back on the road as quickly as possible. If you have any questions or concerns when making your request, our customer service team is available 24/7 to assist you.”

“If your vehicle requires repairs that cannot be completed on-site, our roadside assistance service will work with you to arrange transportation of your vehicle to a qualified repair facility. In such cases, towing services may be utilized to transport your vehicle to our repair facility. Our customer care team is available to guide you through the process and provide assistance in coordinating transportation of your vehicle to the repair facility.

Assistance arrival time may vary depending on several factors, such as vehicle location, traffic conditions, and technician availability. On average, our assistance team usually arrives within 20-40 minutes of receiving the request. However, in metropolitan areas or during periods of high demand, this time may be slightly longer. We strive to arrive as quickly as possible to provide you with the help you need. If you have a specific emergency or need a more precise estimate, do not hesitate to contact us directly.

Safety First: Make sure everyone involved is safe. If possible, move vehicles to a safe location, out of traffic.

Call 911: Report the accident to the authorities, especially if there are injuries, significant damage, or if any vehicles are a danger.

Exchange Information: Exchange names, addresses, phone numbers, driver’s license numbers, license plates, and insurance details with the other drivers involved.

Document the Accident: Take photos of the accident scene, vehicles, damage, and any relevant road signs. This can be helpful for insurance reports and claims.

Obtain Witness Information: If there are witnesses, ask for their names and contact numbers. Their testimony can be valuable if there are disputes about what happened.

Inform Your Insurance: Report the accident to your insurance company as soon as possible. Provide all relevant details and follow their instructions for filing a claim.

Towing: If your vehicle is not drivable, call Mortimars.

Police Report: If the accident resulted in significant injuries or damage, file an accident report at the nearest police station within 10 days.

Visit a Doctor: Even if you don’t feel pain right away, it’s a good idea to get checked out by a doctor. Some injuries may not be immediately apparent.

Yes, we offer towing services as part of our roadside assistance services. We can tow your vehicle to different destinations depending on your needs, including:

•Local auto repair shops
•Your home
•Car dealerships
•Other specific destinations within our coverage area.

Our towing coverage area covers Queens and Brooklyn. If you need to tow your vehicle to a destination outside of our standard coverage area, we can also offer additional services at an extra cost. Our goal is to make sure your vehicle gets to its destination safely and efficiently.

For more details or to request a towing service, please feel free to contact us at +1(347)677-7345 or through our website Mortimars.com.